Refund policy
At Beauty Secrets 21, we believe in curating a flawless experience that embodies our commitment to craftsmanship, beauty, and impeccable service. Every detail, from the creation of our pieces to their arrival at your door, is meticulously considered. However, in the rare instance that an item arrives defective or incorrect, we are here to restore the integrity of your experience.
Returns for Defective or Incorrect Items
If you receive an item that is defective or incorrect, we offer hassle-free returns within 14 days of delivery. Please note the following guidelines for such returns:
- No Restocking Fee: We believe in making it right. Returns for defective or incorrect items will not be subject to a restocking fee.
- Prepaid Return Shipping: We provide a prepaid return label for defective or incorrect items, so you won’t have to worry about any return shipping costs.
- Exclusivity of Certain Items: Due to the exclusive nature of our Déesse de Luxe: Édition Mondiale, these items are non-returnable and non-exchangeable.
How to Initiate a Return for Defective or Incorrect Items
We hold ourselves to the highest standard of quality, but in the rare case that an issue arises, we invite you to follow these simple steps:
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Contact Us Within 14 Days of Delivery Reach out to us within 14 days of receiving your item if it is defective or incorrect. Timely communication ensures we can address the matter promptly and efficiently.
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Provide Your Order ID and Visual Documentation To assist in evaluating the issue, please include your order ID and clear, time-stamped images or videos that document the defect or incorrect item.
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Upload Documentation or Send via Email Upload these files to a secure cloud service (such as Google Drive or Dropbox), ensuring the link is accessible for our team to review. Alternatively, you may send these files directly to our customer service email for a faster resolution.
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Submit Through Our Contact Page or Email Once your documentation is ready, submit the return request through our Contact Page or email. Our team will swiftly guide you through the process to ensure your experience with Beauty Secrets 21 remains exceptional.
Thank you for choosing Beauty Secrets 21, where luxury and precision converge.
