Refund policy
At Beauty Secrets 21, we believe in curating a flawless experience that embodies our commitment to craftsmanship, beauty, and impeccable service. Every detail, from the creation of our pieces to their arrival at your door, is meticulously considered. However, in the rare instance that an item arrives defective or incorrect, we are here to restore the integrity of your experience.
Returns for Defective or Incorrect Items
Should you receive an item that is defective or incorrect, we offer returns within 14 days of receipt. Please note the following guidelines for such returns:
- A 10% restocking fee will be applied to all accepted returns.
- Return shipping costs are the responsibility of the customer.
- Items from our Déesse de Luxe: Édition Mondiale are final sale and cannot be returned or exchanged due to their exclusivity.
How to Initiate a Return for Defective or Incorrect Items
We hold ourselves to the highest standard of quality, but in the rare case that an issue arises, we invite you to follow these steps:
-
Contact Us Within 14 Days
Please inform us within 14 days of receiving your item if it is defective or incorrect. Timely communication ensures that we can address the matter promptly and efficiently. -
Provide Your Order ID and Visual Documentation
To assist in evaluating the issue, please include your order ID and clear, time-stamped images or videos that document the defect or incorrect item. -
Upload to a Secure Cloud Service
Upload these files to a secure cloud service (such as Google Drive or Dropbox), ensuring the link is accessible for our team to review. -
Submit Through Our Contact Page
Once your documentation is ready, submit the return request through our Contact Page. Our team will swiftly guide you through the process to ensure your experience with Beauty Secrets 21 remains exceptional.
Thank you for choosing Beauty Secrets 21, where luxury and precision converge.
